Shipping & Delivery Policy
After ordering online, you will receive an email confirmation from Stripe containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. If you have selected delivery, we will attempt to deliver your goods via our selected delivery network within 2 to 5 business days; however, if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at sales@superspillsolutions.com.au.
Please note: Additional delivery charges may be incurred if we are unsuccessful in delivering your order. Should you need to change your delivery address please contact us as soon as possible to avoid delays and additional costs being incurred.
Our Commitment
The team at Super Spill Solutions are committed to providing you with a reliable and quality experience. This includes working closely with our courier network and partners to ensure a smooth and timely delivery of your order.
Whilst every effort is made to ensure your order arrives on-time and undamaged, couriers don't always get it right. We'll make every effort to work with you and the courier company to ensure a timely resolution on your delivery issue.
Frequently Asked Questions
When will my order be dispatched?
As long as your order has been placed before 12pm, it will be dispatched the same business day pending stock availability and courier network
I haven't received my order yet, who should i contact?
The general ETA for order is 3 to 5 business days subject to shipping location and courier network. In the first instance please email sales@superspillsolutions.com.au with your order number. Our team will respond as soon as possible with an update on your order.
My Consignment was damaged in transit. what do I do now?
Whilst we will make every effort to resolve damaged goods in transit with your selected courier, Super Spill Solutions take no responsibility for the safe transit of your goods. As such, goods damaged in transit will be the responsibility of the purchaser and Super Spill Solutions shall not be liable for replacement and/or repair of the damaged consignment. If you have received a damaged consignment, please contact the courier to enquire about the possibility of a claim.
Should you wish to organise a replacement of a damaged consignment we encourage you to call us to discuss options and how we can assist.